FAQ's

Once your order ships, we'll send you an email with a tracking number. You can click the link in the email or visit our Order Tracking Page to check your order status.

We start processing orders as soon as they're placed, so we can't guarantee changes or cancellations. If you need to make a change, please reach out to us ASAP, and we'll do our best to help.

Orders are usually processed within 48 hours. During busy seasons, it might take a little longer.

Orders exceeding $75 (after discounts, excluding tax) qualify for free shipping.

Orders below $75 are subject to an additional shipping fee. You can check the shipping costs for your location in your shopping cart.

We ship using carriers such as GOFO, UPS, and FedEx, depending on your location and the selected shipping method.

Estimated delivery times: 5-12 business days.

(Estimated delivery times may vary based on your location and carrier delays.)

Sometimes, tracking updates can take 24-48 hours to appear. If there's no update after that, please reach out to us, and we'll check with the carrier.

If your package does not arrive within the expected timeframe, please contact our customer service team; we will investigate and resolve the issue for you as quickly as possible.

If your package is lost or damaged during transit, please contact us within 7 days and provide your order number along with any available photos or information; we will do our best to resolve the matter for you.

We accept returns on most items within 30 days of receipt. Items must be unused, in their original packaging, and include all accessories. Please refer to our return and exchange policy for specific details.

If you wish to return the item, please contact our customer service team with your order number and the reason for the return. We will provide you with return instructions.

• If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
• If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.

Items must be unused to be eligible for a return. Please contact us if the product has any defects or issues.

Once we receive your return, we'll process your refund within 3 business days. Refunds are issued to your original payment method. It may take 3-7 business days for the funds to appear in your account, depending on your bank.

We apologize for this oversight! Please contact us within 7 days of receiving the item and provide your order number along with photos of the product. We will resolve the issue for you.

We apologize for this oversight! Please contact us within 7 days of receiving the item and provide your order number along with photos of the product. We will resolve the issue for you.

The standard warranty lasts 12 months from the date of purchase.

Our products come with a One-Year limited warranty covering defects in materials and workmanship.

This does not cover normal wear and tear, accidental damage, or misuse.

The warranty policy applies only to the original purchaser and is non-transferable.

We accept various payment methods, including credit/debit cards, PayPal, Shop Pay, and more.

Currently, we only accept one payment method per order.